PRIVACY POLICY

MLW NUTRITION LLC respects the privacy needs and concerns of our customers. That is why we handle any personal information, such as your name, address, email address or phone number ("Personal Information") that you provide to us is important to us. To earn your trust, we respect your privacy in handling Personal Information relating to you and your transactions with us, whether at one of our General Nutrition Center (MLW NUTRITION LLC) stores, our Call Center or through MLWNUTRITION.com or one of our related Internet web website(s) ("Website(s)"). This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Website(s), the user agrees, without limitation or qualification, to be bound by this Privacy Statement.
When you provide Personal Information at an MLW Nutrition Authorized dealer, our Call Centers, and our Website(s), you are consenting to the manner in which MLW NUTRITION LLC will collect, use, disclose and otherwise manage your Personal Information, as set out below.

Who May Use the Website(s). The Website(s) are not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.
The Website(s) are intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to MLW NUTRITION LLC. Information sent to us will be housed on servers located in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Statement.

Collection and Use of Personal Information. We may collect Personal Information that you provide us when you:

    Purchase, order, return, exchange or request certain information about our products and services;
    Contact a Call Center or customer service;
    Visit or register with our Website(s) or participate in another feature of our Website(s), such as our Fitness Planner;
    Enter into a contest or sweepstakes or respond to one of our surveys; or
    Provide us with comments or suggestions.

We may also collect Personal Information about you from our affiliates who may have e-commerce related services related to the MLW Nutrition Website(s).

Shopping at MLW NUTRITION LLC. When you purchase products and services at one of our authorized retailers, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your zip code as well, to help us improve our product and service offerings to your area.

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.

Call Centers. When you call MLW Nutrition LLC or one of our affiliates about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information that we need to help us answer your question in a timely manner, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.

Website(s) Registration. Registration is an optional service provided by our website(s). When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will be opted in to receive marketing e-mails about our products, services, sales and special offers.

Contests, Questions or Surveys. When you ask a question, participate in a survey or enter a contest or sweepstakes at a Store, a MLW NUTRITION LLC sponsored event or through our Website(s), we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, you will be opted in to receive marketing communications about our products, services, sales and special offers from MLW NUTRITION LLC.

Other Uses of Personal Information. MLW NUTRITION LLC also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Promotional Information and Marketing Materials. We would like to inform you of products and services, sales and special offers that might benefit you. When you make a purchase online or at an authorized retailer, sign up for email receipts, register online, participate in a survey or give your email address for any reason, you will have opted in to receive marketing e-mails about our products, services, sales and special offers.

We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Stores, Call Centers or Website(s). If you would like to stop receiving such promotional information from MLW NUTRITION LLC, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.

Disclosure of Personal Information. We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to MLW NUTRITION LLC customers. We will share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information for these purposes. We may also provide Personal Information to any of our affiliated businesses.

Access to Personal Information by Companies that Work with or on Behalf of MLW NUTRITION LLC. Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Website(s) or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web website(s) evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

Sale of Business. In the event that MLW NUTRITION LLC or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information in Legal Proceedings. If MLW NUTRITION LLC or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, MLW NUTRITION LLC or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, MLW NUTRITION LLC or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. MLW NUTRITION LLC or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving MLW NUTRITION LLC, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Access to Personal Information. You may request access to the Personal Information that we have about you. If you are a registered user with our Website(s), you can access your profile information at any time by clicking on the "My Account" link at the top of any page on the Website(s) on which you registered.

For further instructions on accessing the Personal Information that MLW NUTRITION LLC may have about you, please see the "Contacting Us" section of this Privacy Statement.

Marketing/Privacy Preferences. You may update these preferences at any time, but you must first register by creating an account before you can update any of your preferences. Please allow sufficient time for your preferences to be processed.

You may also change your marketing preferences or remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by contacting us at: MLW NUTRITION LLC , PO Box 146, Montgomery, NY 12549 or by e-mailing us at : mlw@mlwnutrition.com.

Information Sharing Disclosure Requests. If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom MLW NUTRITION LLC or any of our affiliates has shared the Personal Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by writing to us at. MLW NUTRITION LLC, PO Box 146, Montgomery, NY 12549 or by e-mailing us at mlw@mlwnutrition.com. We will respond to your request for a Notice of Information-Sharing Disclosure within 30 days.

Additional Information about Our Website(s)

Visiting Our Website(s). In general, you can visit our Website(s) without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website(s) and other related information such as page requests, browser type, operating system and average time spent on our Website(s). We use this information to monitor and improve our Website(s).

Cookies and Tracer Tags Our Website(s). Use a technology called "cookies". A cookie is a tiny element of data that our Website(s) can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Website(s) where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Website(s), these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Website(s) in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Website(s), you will limit the functionality we can provide when you visit our Website(s).

We also use our own cookies to improve the performance of our advertising on other website(s).

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website(s) through the use of technologies such as cookies to personalize advertisements for goods and services.

Tracer Tags: Our Website(s) may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Website(s). These tracer tags are used to help us optimize and tailor our Website(s) for you and other future website(s) visitors.

Security of Personal Information. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Website(s). However, even with the best technology, no website(s) is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Secure Order Placement. When you place orders on our Website(s), all of your order information, including your card number and delivery address, is transmitted through the Internet using (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Website(s) from capturing and viewing your Personal Information. Since any order information you provide to us on our Website(s) will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Website(s). The most recent versions of Microsoft Internet Explorer® for example can support a secure connection and can be downloaded for free from the Netscape and Microsoft website(s) respectively.

Passwords. To provide you with an increased level of security, online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. MLW NUTRITION LLC will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Our Privacy Statement and Outside Links. Our Website(s) may include links to the website(s) of our business partners, vendors and advertisers. These other website(s) are outside of our control. Please be aware that these website(s) may collect information about you, and operate according to their own privacy practices which may differ from those contained in our Privacy Statement. Remember to consult that website(s) own privacy policy, as once you are outside any of the Website(s), any information you submit is no longer in our control.

Privacy Statement Modifications. From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated on this page. We also may post a notice on our Website(s) or send an email describing the changes.

Contacting Us. If you have any questions about our handling of Personal Information, please contact us at MLW NUTRITION LLC, PO Box 146 Montgomery, NY 12549 or e-mail us at mlw@mlwnutrition.com. Alternatively, you may call us at: 845-769-7380

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