SHIPPING & RETURNS

MLW Nutrition wants to make sure that you are completely satisfied with the items you order and your experience with our products. Several options are open to you depending on the reason for the return and the condition of the product.

First the product must have been purchased from mlwnutrition.com

If you would like to return an unopened product for any reason, we can either issue a refund to your method of payment, or we can apply an “in-store” credit to your account that you can use towards a future purchase. The refund issued or in-store credit applied is for the price of the product only and does not include a refund for any shipping or handling fees charged for delivery. Customer is responsible for returning the product to MLW and any associated shipping and insurance costs.

If you would like to return a product that you’ve opened, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include a refund for any shipping or handling fees charged for delivery. Customer is responsible for returning the product to MLW and any associated shipping and insurance costs.

If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. and E.U. customers to retrieve the item.

If a clothing item doesn't fit properly, we'll gladly issue an in-store credit to your account for a different size, but must charge for the new shipping fee and the return shipping cost.

If the item you’d like to return was ordered more than 30 days ago, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

To begin processing any type of return, please contact our Customer Service team at mlw@mlwnutrition.com and provide your name, the order number, and the reason for returning the product.

To speed up the returns process, please return the product along with a copy of your invoice to the same warehouse that shipped your original order with "Attention: Returns" on the address label. (Returns sent to a different warehouse than the one that originally sent your order will not be accepted.) To determine which warehouse shipped your package, look at the top left corner of the shipping label on the outside of box or on the packing slip sent inside the box.

When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information along with insurance to help ensure its safe arrival. MLW Nutrition is not responsible for the return shipping and insurance costs, the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.

Once we have received the product and the return has been processed by our warehouse, we can issue the refund or issue the in-store credit to your account. Please note that we are unable to accept physical returns by a customer at any of our warehouse locations.

 

Domestic and European Union Customers

We provide return shipping labels for products that were shipped incorrectly (e.g. wrong item delivered), defective or damaged items, products that arrive after the expiration date, or any item that caused an adverse health reaction). MLW does not issue return labels for taste issues or lack of expected results from a product, and the customer is responsible for the cost of shipping, handling, duty and any applicable taxes when returning these items.

To request a return shipping label, or for more information about our Returns Policy, please contact us at mlw@mlwnutrition.com anytime; 24 hours a day, 7 days a week.

 

International Customers

Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact us at: mlw@mlwnutrition.com.
 

Domestic Customers

When you are due a refund, it is usually processed within 5 business days and issued to the payment account used for the original purchase.

If you originally paid for your order using a credit card, debit card, or PayPal, it may take up to 5 additional business days before the refund is reflected on your account statement.

If the original account is closed, or if the card used has expired, we will issue your refund through the mail as a check usually within 7-14 business days.

If you originally paid using a secure form of payment, such as a wire transfer, Western Union, or money order, a check will be sent by mail to your shipping address normally within 7-14 business days.

 

European Union Customers

When you are due a refund, it will be processed back to your original form of payment usually within 14 days after we are notified of the return. Refunds or in-store credit awards will be issued upon receiving a written statement (which may include a tracking number or invoice) from a recognized postal or transport provider which specifies both the sender and recipient, or once we have received and processed the return at our warehouse. The amount refunded or issued as an in-store credit is for the price of the returned product.
 

International Customers (Outside of the EU)

Unfortunately when you are due a refund, there are many external factors that can impact how long it takes for a refund to process back to your account. Every bank handles transactions differently; some are returned quickly, while others can take an extended period of time. Once we have refunded the transaction on our end, it could take anywhere from 3-30 business days to be reflected on your account.

Due to security reasons MLW does not send cashier’s checks internationally. If your payment account is closed, or if you paid using a secure form of payment, please email us at mlw@mlwnutrition.com so we can help determine the best option for processing your refund.

For more information on processing a return, please refer to our Returns/Refund Policy section. For further assistance, please contact our Customer Service department: mlw@mlwnutrition.com